User Safety Policy
Your safety is our foundation
At Konnectam, the safety of our customers, artisans, partners, and users is a top priority. This User Safety Policy outlines the standards, precautions, and actions designed to promote safe interactions on the Konnectam platform.
By using Konnectam, you agree to follow this Policy.
1. Our Commitment to Safety
Konnectam aims to create a trusted platform by:
- Verifying artisans where possible
- Monitoring complaints and misconduct reports
- Enforcing community standards
- Taking action against unsafe behavior
- Improving systems that protect users
2. Artisan Verification Measures
To improve trust and safety, Konnectam may require artisans to provide:
- Valid identification
- Phone verification
- Address details
- NIN (where applicable)
- BVN(where applicable)
- Work samples or references
- Business registration (where applicable)
3. Safe Booking Guidelines for Customers
Customers are encouraged to:
- Book only through the Konnectam platform
- Confirm artisan identity before allowing access
- Keep communication within official channels where possible
- Be present or have a trusted person available during service
- Secure valuables and sensitive documents
- Avoid cash payments outside platform procedures where possible
- Report suspicious behavior immediately
4. Safe Conduct for Artisans
Artisans using Konnectam must:
- Behave professionally and respectfully
- Use accurate identity information
- Arrive only for confirmed bookings
- Avoid harassment, threats, intimidation, or abuse
- Respect customer property and privacy
- Not request unauthorized payments
- Follow reasonable safety standards while working
5. Prohibited Behavior
The following conduct is strictly prohibited:
- Theft or attempted theft
- Assault or threats
- Harassment or discrimination
- Fraud or overcharging scams
- Property damage caused intentionally
- Unauthorized photography or recording
- Use of false identity
- Possession or use of illegal items during service
- Any criminal or dangerous conduct
6. Emergency Situations
If there is an emergency or immediate threat:
Contact local emergency services or law enforcement first.
Konnectam support should then be notified as soon as reasonably possible.
7. Incident Reporting
Users should report safety incidents promptly.
Please provide:
- Booking ID
- Date/time of incident
- Description of events
- Photos/videos (if available)
- Names or contact details involved
8. Investigations & Action
Konnectam may investigate reports and take actions including:
- Warning notices
- Temporary suspension
- Permanent removal
- Refund or support measures where appropriate
- Cooperation with law enforcement where required
We may request evidence before making decisions.
9. Privacy & Confidentiality
Safety reports are handled with reasonable confidentiality, subject to:
- Legal obligations
- Protection of users
- Investigation needs
10. Platform Payments & Scams
For added protection:
- Use official payment channels where available
- Do not send deposits to personal accounts unless clearly authorized
- Be cautious of off-platform negotiations
- Report suspicious payment requests
11. Safety Tools & Improvements
Konnectam may introduce features such as:
- Verified badges
- Ratings and reviews
- Escrow payments
- Emergency support channels
- Repeat offender detection
- Identity checks
12. Limitation of Responsibility & Disclaimer
Konnectam Limited provides a technology platform that connects users with independent artisans and service providers.
While Konnectam may implement verification, monitoring, safety, and trust measures, Konnectam does not employ, supervise, endorse, or guarantee the conduct, quality, reliability, legality, or suitability of any artisan or third-party service provider on the platform.
To the maximum extent permitted by applicable law, Konnectam shall not be liable for:
- Acts, omissions, misconduct, or negligence of artisans or users
- Disputes arising between users and artisans
- Property damage, losses, delays, or inconveniences arising from engagements facilitated through the platform
- Unauthorized actions taken outside the platform
Users are responsible for exercising discretion and judgment when engaging artisans or service providers.
13. Indemnity
You agree to indemnify, defend, and hold harmless Konnectam Limited, its affiliates, directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or connected with:
- Your use of the Konnectam platform or Services
- Your violation of this Privacy Policy or applicable laws
- Your interactions or disputes with artisans, customers, or third parties
- Any misconduct, negligence, omission, or unlawful activity connected to your use of the platform
14. Updates to This Policy
We may revise this User Safety Policy periodically. Updated versions will be posted with a revised date.